Returns and Exchanges:

MySelf Lingerie stands behind every product we sell in terms of quality and fit. We recommend reading the care label of every garment purchased to ensure it's being washed properly.

We allow returns for a full refund within 14 days of purchase. 

Returned items must be received at our designated return location within 7 days of return authorization approval in order for a refund to be processed.

Web orders need an RA to be shipped back and can't be returned to any of our stores.

If a customer wishes to cancel a 'pick up in store' order after it has been prepared for pickup, a 3% restocking fee will apply.

If your return brings your order total under $149, we'll deduct a $9 shipping fee to cover for the free shipping cost to you.

The following items are NOT eligible for return:

• Single panties (not packaged) 
• Any swim item - that includes bathing suits, swim dresses, swim tops, swim skirts, swim leggings, swim shorts, swim coverups, swim terries and any other product listed under our swim collections.
• Chenilles, Knit Snoods, Pre-Tieds or any Headwear Item
• Nipple Shields
• Jewelry
• Perfumes, Colognes & Lotions
• Custom ordered or altered items
• Sale items - if an item is listed in a sale section, it is considered final sale even if the promotion to deduct the discount isn't used.
• Any item that has been worn, washed, or tags removed

Order discrepancies or damages must be reported within 2 days of receiving your shipment. Otherwise, we can't take responsibility.

We do not accept in-person drop-offs at the stores for returns. All items must be shipped back to our designated return location that we provide via an email with return instructions .

Items wished to be returned must be in brand new condition with tags attached.

Please click here to start your return.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.

We don't offer exchanges. A new order needs to be placed for items needed in different sizes.